FAQ

WAS I CHARGED TWICE?

Your credit card will only be charged once after your order ships. If you just placed your order, what you see on your bank account is an authorization.

This is a common bank practice in handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within (48-72 hours). If you need help speeding up the process, you can contact the issuing bank of your credit card. Please only click the “Place Order” button once to avoid multiple authorizations.

 

CAN I CHANGE OR CANCEL MY ORDER?

We are unable to cancel orders once placed. if you need to make a change to your order please email us immediately. We generally process orders in-stock items immediately, and once our warehouse has processed your order, we will be unable to make any changes.

 

ARE YOUR PRODUCTS TESTED ON ANIMALS?

No, we pride ourselves on offering organic, cruelty-free products. 

 

DO YOU OFFER RETURNS OR EXCHANGES?

Due to the ongoing COVID-19 pandemic, we are not accepting any returns or exchanges.

 

WHEN WILL MY ORDER SHIP? 

We ship worldwide. You will receive a shipping confirmation within 24-48 business hours from your order date. After your payment is authorized and verified, it can still take 3-4 days to process your order. This is just an estimate and doesn’t include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.

If your order says delivered and you did not receive your order, you must contact your local post office. We do not issue refunds for packages that state being delivered.

We offer USPS Priority Mail to most locations (domestic and internationally). Your shipping cost is displayed at checkout.

International orders may be subjected to customs charges by your native country. We are not responsible for, undeliverable packages not being delivered because of an incorrect address, we are also not responsible for lost or stolen packages.

 

SHIPPING RATES: 

  • Standard Shipping: $9.99 (3-4 business days) 
  • Canada Shipping: $19.99 (6-10 business days)
  • International Shipping $34.99 (6-18 business days)